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for the week of November 17, 2023

Education + Analysis for the Independent Agent

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Special Feature * Advantages of Big 'I' Membership * Personal Lines * Back to Basics * Commercial Lines * Agency Management * Insurance Laws & Statutes/Coverage Resources

Please note, the next edition of Insurance Illustrated will be published on December 1. Enjoy your Thanksgiving.
Reducing Workers’ Compensation Claim Frequency and Severity is Critical to Reducing Your Client’s Experience Modification Factor
No matter the size of your client’s workforce, their management of the organization’s workers’ compensation injuries can be challenging. Every organization struggles to find new ways to reduce the number of injuries (frequency) and decrease the amount paid on claims (severity). Here are some suggestions that you can use in guiding your clients toward improved workers’ compensation claims avoidance and management.
Agency Incubation & SOAR
SOAR is a free Big “I” member service in which a dedicated association professional connects with your agency to help you navigate essential member resources. Through brief conversations designed to hone in on how we can best meet your agency needs with existing Big “I” membership programs, a SOAR guide will help your agency develop a personalized plan for maximizing the benefits of your Big “I” membership investment. SOAR then plugs your agency in to specific resources designed to protect, enhance, or grow your business. SOAR focuses on six key areas a startup/emerging agency needs: agency E&O, tech resources, market access, marketing, staffing/education, and operations/agency management.
Protect Yourself Against Holiday/Winter Fires
The holiday season is brightened with creative decorations using candles and electric lights, and colder weather offers the chance to finally start cozy fires in unused fireplaces. Unfortunately, winter is also a prime time for fire-related injuries, property damage and even deaths. Trusted Choice® agents and spokespeople can help families prepare for fire risks and hazards that may come during the colder months.
Auto "Gap" Coverage
Getting a new car is usually fun and exciting. But having a total loss on a new car causes a double-whammy: the extreme disappointment of the loss of a new car, plus the shocking realization that the loan or lease balance can be greater than the amount of the claim payment.
2022 ISO Homeowners’ Changes in Chart Form
Charts are probably the most helpful resource for keeping track of key Homeowners’ policy provisions. Being able to see key information in one, easy-to-read form aids in memory and retention; besides, it allows easy recall because the charts can be printed for easy reference. ISO’s release of its 2022 multi-state homeowners’ filing requires two different charts based on the edition date of the policy form being used.
Important Flood Resources Agents Need
Flood insurance is a victim of politics. Information learned a few years ago may no longer apply. Stay current.
CGL "Designated Premises" Coverage
Based on the number of "Ask an Expert" questions we're getting, there appears to be an increasing use of the the CGL "Designated Premises" endorsement. Generally speaking, this is something your insured wants to avoid. On top of that, we're seeing it used for the wrong reason and/or used to accomplish something the insurer thinks it accomplishes but really doesn't.
ISO's Professional Liability Forms
Effective June 1, 2017, Insurance Services Office (ISO) introduced the new Miscellaneous Professional Liability Policy (MI 00 01) along with a multitude of endorsements. This is the first in a series of insurance programs designed to address the professional liability needs of various risk types. These new forms are housed in Division Sixteen – Professional Liability – Other Than Medical of the ISO Commercial Lines Manual.
Contractors Professional and Pollution Liability Coverage: A Gap-Filling Necessity!
Contractors’ Professional and Pollution Liability is the contractor’s coverage solution. Often referred to as either the Contractors Pollution and Professional Insurance, the Contractor’s Protective Professional Indemnity coverage, or simply “CPPI,” this multi-peril form specifically addresses and closes the majority of pollution and professional liability coverage gaps resulting from the limited breadth of protection provided by the CGL Coverage Part A. Now more than ever, pollution liability coverage is a win for even the smallest contractors.
Personal Lines Producer Program
For years we have been struggling to identify and pay PL producers. Once you differentiate the Order-Takers from the Relationship Managers among your producers, here’s the way of rewarding them properly and profitably to build the agency’s PL book of business.
3 Sales Measurements Every Agent Must Understand
If it’s not measured, it can’t be managed. Every agent and agency must be able to measure specific sales ratios to effectively plan for the future. Two commonly measured ratios are retention ratio and closing ratio; but a new metric not often discussed is the “effective production time.”
Should the COI Contain Policy Limits or Contractually Required Limits?
How should agents manage a COI in situations where the insured carries limits higher than those required by the contract between their client and the upper tier contractor? Should the limits required to meet the contractual requirements be listed, or should the actual policy limits be listed? Doing it one way is misrepresentation and the other is, well, misrepresentation. How does the agent avoid misrepresentation?
Duty to Defend: What the Courts Say - State List
Download this Duty to Defend: What the Courts Say list, organized by state, for easy reference.
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